Frequently Asked Questions
Q: What can I expect when I call CCC?
A: When you call us, you will be asked a variety of questions. Some of the questions will include the nature of your concern, where you are located, if you are calling for yourself on someone else’s behalf, and your contact information. You will need to give us your consent to gather the information. We will then determine the member of our staff who can best assist for your specific situation, and you will be called by either and advocate or an RN. At this point, you will have the opportunity to engage in an in-depth conversation regarding your concerns. You will be asked many questions, some that may not seem to be relevant to you. This conversation may take some time. At the end of the conversation, you may have received the assistance you are seeking, or the CCC member may require some time to further research the issue or to find another professional to assist and resolve your concerns.
Q: Is the information I provide kept confidential?
A: Yes. All information gathered by CCC staff and volunteers is 100% confidential and is subject to laws pertaining to the Personal Health Information Protection Act of Ontario.
Q: Who will be answering my questions?
A: Your call will be answered by a member of our staff or a volunteer. You will be asked questions to help us determine which of our staff can best assist you. Your call will then be directed to either a Registered Nurse or a healthcare advocate. If your questions require further expertise, you will be assisted as appropriate.
Q: How can you assist with pain and symptom management?
A: We will review current regimens and assess their effectiveness. If changes are required, we can make suggestions that you can bring to your medical team. We can also make many non-medicinal intervention recommendations to address the issues surrounding pain and end-of-life.
Q: Do you provide care?
A: We do not provide hands-on care. What we provide is assistance navigating the health care system and utilizing community resources to find the complete care that meets your needs. We can also help to ensure that the care you or your loved one is receiving is the correct care.
Q: What if my loved one is at risk of receiving care that is not in line with our beliefs and/or is not safe?
A: We can review the information and put you in touch with people that can help you if you or your loved one is at risk. We can also review the information and put your mind at ease if your loved one is receiving appropriate care. We are also able to assist you in finding the resources you require to ensure that you and your loved ones are being cared for safely, even if that includes a change in the current care plan.
Q: Our family is at odds with the medical team directing the care of our loved one. Can you help in that situation?
A: After reviewing all of the pertinent information of the situation, we can help enter into dialogue with the medical team if appropriate, to help influence change in the care plan. If a satisfactory resolution isn’t achieved, we can help you find alternate medical teams that will provide the care you are looking for.
Q: Our family is experiencing extreme conflict regarding the care of our elderly mother. What can you do in this situation?
A: We can help you by reviewing the current plan of care and making suggestions to achieve a more amiable solution. If the situation persists, we can put you in touch with professionals that can assist by offering a more in-depth conflict resolution processes.
Q: What types of education do you provide?
A: We offer a variety of education to both health care professionals and the public on a variety of topics including end-of-life care, care planning, legal and ethical issues at end-of-life, chronic care management and navigating the health care system.
Q: I fear that my loved one is at risk of seeking assisted suicide. How can you help?
A: We have many resources to help prevent assisted suicide and/or euthanasia. We can put you in touch with advocates and legal experts in this area. We can also help you with alternative therapies and treatments to help better provide for the person in need, removing the desire to seek this route.